One office for both activities
Passenger and freight enquiries go to the same address, so you do not need to search for the right contact first.
Warsaw branch office
Passenger and cargo air transport, handled from Warsaw.
Our branch in Poland is the local point of contact for passengers, travel organisers and shippers who need clear answers about flying with, or sending freight through, Air Astana.
Registered in PolandOperating as a branch (oddział) of a joint-stock company.
PKD 51.10.ZPassenger air transport.
PKD 51.21.ZFreight air transport.
info@airastana.onlineOur direct email address.
A local office for two kinds of journey: people and goods.
Air Astana Akcionernoe Obschestvo S A Oddział w Polsce is the Polish branch of a joint-stock airline company. It is registered in Warsaw and carries out two regulated activities: passenger air transport and air transport of freight.
Having an office in Poland means customers do not have to work across time zones or languages to get a straight answer. Passengers can ask about travel arrangements, and businesses can ask how air freight can be arranged, what documents are needed and who to speak to.
We keep our approach simple. We answer in writing, we say clearly what we can and cannot help with, and we pass requests to the right team without delay. Our work sits within the rules that apply to air carriers in Poland and the European Union.
PassengersQuestions on travel, bookings and assistance.
ShippersGuidance on air cargo requests and paperwork.
What our Warsaw office does
Five areas of work, grouped by who we help. If your question sits between two of them, write to us and we will point you in the right direction.
Passenger air transport
Information and coordination for people travelling by air, including questions about itineraries, travel conditions and what to expect on the day.
PassengersAir freight
Support for businesses that want to move goods by air. We explain how requests are made, what details we need and how the process works.
CargoGroup and business travel
A contact for companies, schools and organisers planning travel for several people, so questions are handled together and in one place.
PassengersCargo documentation guidance
Plain explanations of the information and paperwork that usually accompany a shipment, helping senders prepare before goods reach the airport.
CargoCustomer support in Poland
A local team reachable by email for follow-up questions, changes to plans and general help, with a written record of each exchange.
Both
Why customers work with the Warsaw branch
Reasons that come from how the office is set up, not from claims we cannot show.
Based in the Polish capital
Our office is in central Warsaw, close to the main transport routes, and our details are published in full on this page.
Clear written communication
Every request is handled by email, which gives you a record of what was asked and what was answered.
A transparent legal footprint
We show our registered name, address and activity codes openly, so you know exactly who you are dealing with.
Company details
AIR ASTANA AKCIONERNOE OBSCHESTVO S A ODDZIAŁ W POLSCE
Address
Aleje Jerozolimskie 11/19-40
00-508 Warszawa
Poland
Business activities
51.10.Z Passenger air transport
51.21.Z Freight air transport